Went into this store with someone for moral support. Although i was not a customer, what i can share with you is this guy is highly knowledgeable with fireplaces and is brutally honest. He will give you truly honest feedback, and encourages DIY and going to other suppliers where necessary. If i have any fireplace needs in the future or looking to buy, this is the place to go folks! He is genuine and will not rip you off. I forgot his name or I'd mention it. I get the vibe he is the owner, self employed, and may possibly be the only one that works there. True businessman - like back in the old days when people cared about their customers while help keeping their interests aligned even if its not to his gain. 5 stars for customer interaction and to put peace at would be buyers. Thanks man and hope this review helps fire up *pun intended* your business! Btw, it really was a cozy place! Liked all the Fireplaces, several going at once on display - quite nice and lives up to its name.